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Dear Madam/Sir

I took delivery of my order on 17 October 2018 and write to tell you that I am very pleased with both items.

I placed my order following an excellent, comprehensive briefing and demonstration by your Consultant, Mr Bradley Jordan. He was most polite and thorough in his dealings with me. The measurements which he took were clearly very accurate as evidenced by the comfort I am enjoying in my new Hanbury recliner chair.

Please convey my thanks to him.