FAQ's

Although sometimes frustrating, we don’t display pricing on our website because our beds and chairs are made for you.

Every single piece of Willowbrook furniture is designed and built around the customer. We take into account height, weight and leg and body measurements in order to create the perfect chair or bed for you. We also offer different fabrics and plenty of additional extras. This means each chair and bed is different, so it would be misleading to display pricing on our website.

Other companies who offer pricing on their website do so because they have stock chairs offered in standard sizing and measurements. These are often very basic chairs purchased in bulk and are not built to last.  They often have limited or no warranty and are delivered in a box for you to assemble yourself.

Many mobility companies have come and gone over the years, but few have managed to stand the test of time and put customer service above all else.

At Willowbrook, we pride ourselves on the outstanding service and top quality products that we have provided for over 28 years. We are a trusted, British company with over 80,000 satisfied customers and supply a complete service including free delivery, installation and full guarantee.

All our furniture is handmade and crafted in our UK factory based in the midlands. Many materials, such as the foam and fabric used, are sourced in the UK as well, keeping it brilliantly British! Very few companies have their own factory and will often outsource your furniture to a 3rd party manufacturer. Buying from Willowbrook means you deal directly with us throughout the whole process.

It’s simple. We know it’s very difficult to get out and make the journey to a store, so we have the solution. We come to you. You still get the benefits of trying out our products and viewing all the colours and designs we have to offer, but from the comfort of your own home. No stores also means you buy direct, and enjoy incredible savings.

Absolutely. We don’t have a store, which means we come to you. We provide a FREE, no obligation home demonstration where you can try out our riser recliner chairs and adjustable beds in the comfort of your own home. This won’t be your exact chair (as we make these to order), but a demonstration model allows you to experience the superior comfort of our furniture and try all the ingenious accessories to make your life easier.

We provide a free, no obligation home demonstration for all of our potential customers to ensure that you fully understand the product and are happy that you could use it without difficulty. Consider this a try before you buy. If you are not happy with the product, we would not want you to buy one.
Visit our home demonstration page for more information.

Once you have requested a demonstration, we will send a local, trained advisor to your home in order to demonstrate and explain the product you may be interested in and answer any questions you have.

We actively encourage you to have a friend or family member present at the time of the demonstration. This normally makes people feel more at ease and comfortable within their own home, all home demonstrations are without obligation, so we like to make it as much of a pleasant experience as possible.

No, not at all. We offer the home demonstration to make sure you are happy with the products we offer.  Our home visits are the equivalent to you visiting a store, it’s only a try before you buy.

As our chairs and beds are handmade to order, so we cannot accept returns of your furniture if it has been delivered. We would hope you are happy with your decision to purchase a Willowbrook, however if for any reason you wish to cancel your order, we will give you 14 days from your order to cancel. From then, you may incur charges to stop the manufacturer. If your item of furniture is bespoke, the 14-day cancellation does not apply. You can stop the manufacture at any time but will incur charges depending on the stage of manufacture. 

If you have a long-term illness or you’re disabled, you might not have to pay VAT on certain goods and services that you buy or bring into the UK. This means that you can purchase our furniture for cheaper as you’re exempt from VAT. For more information, visit the HM revenue and customs website or call us on 0800 854 330.