Frequently Asked Questions

Many mobility companies have come and gone over the years, but few have managed to stand the test of time and put customer service above all else. At Willowbrook, we pride ourselves on the outstanding service and top quality products that we have provided for over 20 years. We are a trusted, British company with over 60,000 satisfied customers and supply the complete service including free delivery, installation and full guarantee.

Feefo is a nationally recognized and trusted independent review scheme for recording customer feedback. Unlike some companies these reviews apply to all aspects of our performance, not just one aspect, like how it was delivered.

Upon purchase of your Willowbrook product you will receive a feedback email from Feefo. You will then be asked to rate Willowbrook for its Service and Product purchased. We give you the option to score for “Excellent”, “Good”, “Poor” or “Bad”. We then allow you to provide additional comments in a “Comment Box” where we encourage you to write more information that will be useful to improve our customer service.

Feefo has recently awarded Willowbrook with Gold Trusted Merchant Accreditation 2016 due to our continual high feedback scores (average service rating between 95% and 100%). The accreditation recognises the hard-work and excellent customer service that has been delivered, in the eyes of our customers.

We provide a free, no obligation home demonstration for all of our potential customers to ensure that you fully understand the product and are happy that you could use it without difficulty. Consider this a try before you buy. If you are not happy with the product we would not want you to buy one.

Once you have requested a demonstration, we will send a local, trained advisor to your home in order to demonstrate and explain the product you may be interested in and answer any questions you have.

We actively encourage you to have a friend or family member present at the time of demonstration. This normally makes people feel more at ease and comfortable within their own home, all home demonstrations are without obligation, so we like to make it as much of a pleasant experience as possible.

We aim to get your product to you as quickly as possible however, please bear in mind that we hand-build all of our chairs and beds to your requirements so can take 3-4 weeks for manufacture to be completed.

We will contact you once your product is ready and arrange a suitable delivery date with you.

Our installation engineers will call you on the morning of your delivery and advise you of an approximate time. All you need to do is be there, they will deliver, install and demonstrate the product for you. Once complete they take away all the packaging and even your old product if previously requested. All part of our complete service.

At Willowbrook we make our mobility furniture to suit your particular requirements, so you are provided with the correct support to keep you comfortable. Not only can our products help to increase your independence and help you to relax, our riser recliner chairs and adjustable beds can offer you temporary positional relief from backache, arthritic pain aching joints.

Along with the National Bed Federation, we advise that a mattress is renewed every five years if you want to maintain maximum comfort.

Along with the National Bed Federation, we advise that a mattress is renewed every five years if you want to maintain maximum comfort.

It’s time to buy a new bed when…

1. Your bed is more than ten years old
2. You can feel springs or ridges in the mattress
3. The mattress dips or sags where you or your partner lies
4. You often wake up tired even after a good seven or eight hours sleep
5. You need more space to sleep easily
6. You start to get a better night’s sleep away from home
7. The mattress cover is worn

If you have a long-term illness or you’re disabled, you might not have to pay VAT on certain goods and services that you buy or bring into the UK. For more information, visit the HM revenue and customs website or call us on 0800 854 330.

You can contact us by completing our simple online form or call us for free on 0800 854 330 for more information on any of our products and services.