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When we first opened our doors over 20 years ago, we understood then, as we do now, that one of the most important qualities for us was trust.

Now, nearly a quarter of a century later, our daily efforts to earn your trust are well documented not only by our membership to the following bodies and great customer reviews, but by the way Willowbrook runs as a whole.

Sustainably Made Mobility Furniture

At Willowbrook we take our sustainability very seriously. From the materials we use to make our adjustable beds and riser recliners, to the disposal of your old furniture, we’ve got it covered.

We pride ourselves on making bespoke pieces of mobility furniture from locally sourced timber. The Birch and chipboard we use to make is FSC & PEFC certified meaning it’s made with, or contains, wood from sustainable managed forests with legal logging operations.

Winners of Feefo Gold Award- 3 Years in a Row

All the price benefits we offer are not given at the expense of our 20+ year long reputation for the best overall satisfaction we give to our customers.

Proof of this lies in the fact that Willowbrook have achieved the coveted Feefo Gold Trusted Award (3 years in a row) with our customers rating us ‘Excellent’! Feefo is based entirely upon the experiences of genuine verified customers providing accurate responses that you can trust.

Proud Members of The Furniture Ombudsman

The Furniture Ombudsman is an independent body, created to protect both customers and businesses in the furniture world. It’s role is to improve standards and service within the furniture sector and resolve disputes between customers, retailers, manufacturers and other associated companies.

As a registered member of The Furniture Ombudsman (reg. no. 1882) you can be assured that we adhere to The Furniture Ombudsman Code of Practice. For more information please visit

Free 3 Year Warranty As Standard

All Willowbrook riser recliner chairs and adjustable beds come with a three-year warranty as standard. This gives you total peace of mind.

Furthermore, in the rare event of any problems that may occur with your furniture, we send out one of our own fully trained engineers to fix the problem in your home without any upheaval.

NBF Approved

As an NBF Approved member, we’ve undergone a rigorous independent auditing to certify that we have robust procedures in place to ensure we are complying with UK regulations on safety, cleanliness of fillings and trade descriptions.

What this means for you, is you can buy from Willowbrook Mobility Direct with confidence, knowing what you’re buying is safe, clean and honest. Certificate Number: 18161250